Delivery and returns

We can send your goodies to most metro and major regional areas in Australia. Just pop your address in at check out and we’ll take care of the rest!

At checkout, the system will automatically calculate the appropriate shipping cost based on the shipping address you provide. Please ensure that your address details are accurate to receive the correct shipping cost.

We know sometimes things don’t go to plan, and that’s why we want to make sure returning a product is a walk in the park. 

You can return a product within 30 days of purchase. So we can point you in the right direction, speak to one of our team members before you return the product (we can’t process returns unless we’ve given you a return number and address). Please also make sure the product is unopened and in its original packaging.

At Petbay, we take pride in making sure our products are of premium quality. If a product is damaged, faulty or not fit for its intended purpose, we’ll give you a full refund. So we can do better in the future, please send us photos of the damaged item with your name and invoice number, and this way we can make sure it doesn’t happen again!

Due to health policies, we cannot offer refunds or exchanges of food and treats that have been opened.  

Need to return something? Contact us here.